Re: Non-delivery from an online shop - thoughts?
A further update.
On Tuesday I phone again.
Them - Ah, yes, you've put in a Paypal dispute.
Me - yes, after over 4 weeks and hearing nothing from you I finally got fed up waiting.
Them - well the chainset is in so we'll be sending the order to you this afternoon.
Me - no thanks, I want a refund.
Them - but it'll be with you tomorrow morning.
Me - sorry, I'd like a refund.
Them - ok, we'll cancel the order and refund you.
Me - thank you, could you confirm via e-mail please.
Move on to Wednesday. No e-mail from seller, no refund.
Move on to Thursday. No e-mail from seller, no refund. However I return from work to find an e-mail from Parcelforce to say that my order has been collected and is on it's way - so, despite cancelling the order and a refund agreed they have decided to send anyway two days later (and two days after they advised "it'll be with you tomorrow"). It would be unbelievable if it wasn't sadly predictable.
Friday the parcel arrives. I'm at work but have asked Vinia to not sign for it and return to sender as the order has been cancelled (and I'm buggered if I'm sending it back at my expense).
Date for review by Paypal is Monday 17th June 2013. I'll update when I know more.
A further update.
On Tuesday I phone again.
Them - Ah, yes, you've put in a Paypal dispute.
Me - yes, after over 4 weeks and hearing nothing from you I finally got fed up waiting.
Them - well the chainset is in so we'll be sending the order to you this afternoon.
Me - no thanks, I want a refund.
Them - but it'll be with you tomorrow morning.
Me - sorry, I'd like a refund.
Them - ok, we'll cancel the order and refund you.
Me - thank you, could you confirm via e-mail please.
Move on to Wednesday. No e-mail from seller, no refund.
Move on to Thursday. No e-mail from seller, no refund. However I return from work to find an e-mail from Parcelforce to say that my order has been collected and is on it's way - so, despite cancelling the order and a refund agreed they have decided to send anyway two days later (and two days after they advised "it'll be with you tomorrow"). It would be unbelievable if it wasn't sadly predictable.
Friday the parcel arrives. I'm at work but have asked Vinia to not sign for it and return to sender as the order has been cancelled (and I'm buggered if I'm sending it back at my expense).
Date for review by Paypal is Monday 17th June 2013. I'll update when I know more.