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Dave Hinde - what do you know?
- Thread starter tiboltrider
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Three (maybe four) sets of Dave Hinde wheels in the family, one road frame and one respray with graphics under the laquer etc - no problems with any 
The stove enameled finishes are getting a little brittle with age and crazing a little, but I guess that's to be expected after 20 years ...
I was surprised when I read up on his mail order, allways gone in the shop and never had any probs
WD
The stove enameled finishes are getting a little brittle with age and crazing a little, but I guess that's to be expected after 20 years ...
I was surprised when I read up on his mail order, allways gone in the shop and never had any probs
WD
they are in my local town.
honestly, i don't use them as much as another shop in the next town but they've never done me wrong AND the guy i use as my first call is pretty good mates with them and sends work to them and vice-versa.
from what i understand, the problem they have with their online reputation stems from a couple of things. they sell a hell of a lot of stuff. high volume going out will = a higher number of unhappy users regardless of how low the % of bad transactions is. i do know that someone screamed and shouted about bad service with them over a pair of custom built wheels after they tried to return them and were told to sod off as custom bits are exempt from normal distance selling regs, why should they foot the bill for (now) second hand rims, hubs, spokes etc. and loose the time spent building them because the buyer changed his mind!
I've had some bits and bobs from them over the years - a couple of ebay bargains and bits over the counter, they also helped me out with daft things like an odd front mech shim & headset topcap for a couple of quid each time as i knew what i needed and they were happy to raid their spares box for me. I also had them fit & setup a rear mech & bleed a disc a couple of years back while i was away. I came back and the work was spot on - I'd happily send stuff to them in the future to be worked on.
as for the frames, i know they have a very good reputation for the road stuff, some of the mid 90's mtb frames were really nice to ride too. a mate of mine had a dhr dragon with full lx and it was very nimble & quick. the modern stuff looks pretty nice too - if i ever get the itch for a modern bike i will probably build something off a frame of theirs.
as a cheeky pitch - i've got a spare DHR branded bar & stem if you wanted matching ones!!!
honestly, i don't use them as much as another shop in the next town but they've never done me wrong AND the guy i use as my first call is pretty good mates with them and sends work to them and vice-versa.
from what i understand, the problem they have with their online reputation stems from a couple of things. they sell a hell of a lot of stuff. high volume going out will = a higher number of unhappy users regardless of how low the % of bad transactions is. i do know that someone screamed and shouted about bad service with them over a pair of custom built wheels after they tried to return them and were told to sod off as custom bits are exempt from normal distance selling regs, why should they foot the bill for (now) second hand rims, hubs, spokes etc. and loose the time spent building them because the buyer changed his mind!
I've had some bits and bobs from them over the years - a couple of ebay bargains and bits over the counter, they also helped me out with daft things like an odd front mech shim & headset topcap for a couple of quid each time as i knew what i needed and they were happy to raid their spares box for me. I also had them fit & setup a rear mech & bleed a disc a couple of years back while i was away. I came back and the work was spot on - I'd happily send stuff to them in the future to be worked on.
as for the frames, i know they have a very good reputation for the road stuff, some of the mid 90's mtb frames were really nice to ride too. a mate of mine had a dhr dragon with full lx and it was very nimble & quick. the modern stuff looks pretty nice too - if i ever get the itch for a modern bike i will probably build something off a frame of theirs.
as a cheeky pitch - i've got a spare DHR branded bar & stem if you wanted matching ones!!!
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Thanks WDP, Jax and Mr K!
Keep it coming...
Keep it coming...
Pretty good rep for wheels, some people get on well with them, callers at shop mostly. Unfortunately, they seemed to employ an actual grade A lunatic in the mail order /ebay side, who was notorious for leaving some of the most vile, abusive feedback ever seen on ebay.........dunno if he's still there tho', I pretty much decided not to put my money their way after seeing some of the chat on other cycling forums. Googling" Dave Hinde trading standards" can be quite informative.
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marky2484":1norwm55 said:http://toolhaus.org/cgi-bin/negs?User=number1bikebits&Dirn=Received+by&ref=home
That's funny! Just read some of his feedback left for others as well.So I wonder if that nutter is still working there then, it's been nearly 3 years since this Ebay account was closed.
http://feedback.ebay.co.uk/ws/eBayISAPI ... gative_365
They changed ebay ID in, looks like, 2008. To be fair, looks like things MAY have got a bit better. Stll using the old " attempted delivery 4 times" spiel though..............
They changed ebay ID in, looks like, 2008. To be fair, looks like things MAY have got a bit better. Stll using the old " attempted delivery 4 times" spiel though..............
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