I'm glad this forum has come up, wasn't so long ago we had the "support your LBS forum" or something alone those lines, I used to buy everything locally, but never took my bike in for work since i got it back with a badly adjusted rear mech (costing me a mech hanger, two spokes and a repair kit for an xtr rear mech), this was at least 3 years ago, since then the shop changed hands, so a couple of months back while i was to busy at work i dropped her off, it's only a small job, i told myself, FOUR days later i collected her, when asked if everything was ok the guy replied "a couple of the bolts were ceased, and a real bitch to get out, oh and i put a small scratch on it, sorry about that" after he pulled my Baby from what can only be descirbed as a heap of bikes i left, once outside i looked . . . at least 30mm long down to metal, so i did what any Englishman would, . . . . I turned smiled and waved. Its gets worse, once home i noticed a chip on the carbon frame, the only way i can deal with this is by stroking her, while rocking backwards and forwards repeating "we won't go back . . ever baby".
This is why i will NEVER take any of my bikes into any shop again, can't wait for the "worst damaged caused by your LBS forum" .
AB.