Neil,
Fair points but that does explain the bad attitude and unforgiving nature. As i say to my 7ys old, politeness costs nothing. An unwillingness to resolve issues indicates poor customer service and really, nowadays we are past the Faulty Towers mentality.
Not much annoys me (apart from my current pedal issues! LOL) but a bad attitude and lack of willingness to help really sticks in my craw (and other expletive expressions).
Recently I had a small problem with a product supplied by Planet X, I contacted them and the item was replaced within 2 or 3 days. No problem, they were really superb and I would be willing to pay slightly more to get an item from them an the basis that they were so good. My expectation was it would have been a hassle but they were absolutely fantastic - I cannot praise them enough. (i will add i do not work for them and don't have any relations there either).
Richard
Fair points but that does explain the bad attitude and unforgiving nature. As i say to my 7ys old, politeness costs nothing. An unwillingness to resolve issues indicates poor customer service and really, nowadays we are past the Faulty Towers mentality.
Not much annoys me (apart from my current pedal issues! LOL) but a bad attitude and lack of willingness to help really sticks in my craw (and other expletive expressions).
Recently I had a small problem with a product supplied by Planet X, I contacted them and the item was replaced within 2 or 3 days. No problem, they were really superb and I would be willing to pay slightly more to get an item from them an the basis that they were so good. My expectation was it would have been a hassle but they were absolutely fantastic - I cannot praise them enough. (i will add i do not work for them and don't have any relations there either).
Richard