I decided to get my bike resprayed and due to the reviews decided to use this business. I drop my bike off 28 sept 22 and was told it would be done in 8 weeks, sadly this turned into 4 months.
I went out to Majorca for a holiday on the bike and on return noticed that seat had dropped, I informed by my local bike shop that this was caused by it being painted in a area which should have been left carbon. I asked them to check out the paint work on the bike and they found many faults including overspray, runs, cracks and chips.
I spoke to Bristol bicycle restorations and also got them to speak to the local bike shop reference the paint work and Bristol bicycle restorations said they would rectify the problems, so I drop the bike back with them this time for 3 weeks.
When I picked up the bike and they wanted me to sign a waiver which I refused. I took the bike back to my local shop and was informed that all the faults had not been repaired and they found some more. I really wasn't happy with the work done so I wrote a review and was contracted by Bristol bicycle restorations to see how we could resolve this, they said they would respray the bike if I removed the review which I agreed to do but requested a different colour, as I wanted to be sure it was a new paint job done.
This time they had it Six months to the day and when I finally picked it up, they still hadn't done a part but said they would post it later in the week, it's has been 12 days, and I am still waiting.
I have had the bike a few weeks resting on the bed in the spare room waiting for the part to turn up but today I decided to take the frame and forks to the local bike shop for inspection. They found many faults from overspray to white and black marks in the paintwork, chips, and also area`s painted that shouldn't have been. There was red in the white trek lettering and also these had run slightly. It is such a shame. I contacted them and they said they will no longer assist me with the quality issues .They have had this bike for 11 months in the pass 13 and I still feel it was a rush job, I am so upset with the service and quality from this company they once said that I was being picky , I totally disagree with this as all I wanted was the professional job that they promised. As a result of this I could never recommend them to any other cyclists.
This experience has cost me £900 for the respray plus £500 for rebuilds and 400 miles in fuel, so it wasn't done on the cheap
