Update peps : email received today at 15.30, Bear in mind I placed this order on 05.09.11 and after their reply is my original email from this morning. So the moral of this story is
DO NOT USE ACTIVE SPORT !!!
Hello
You will find more positive feedback for our company than negative as its only when orders go wrong which is rare.
also only 1% of customers bother leaving good reviews for good service... but 99% would leave a review if it was a problem so you must always take this in mind regarding reviews...
your order left us mon/tuesday this week the delivery time is 3-5 days max.
Thank You
Mark Anthony Bikes Direct
115 Spring Gardens
Buxton
Derbyshire
SK17 6BX
tel : warehouse 01298 22002 or 01298 72114
email :
sales@activesport.co.uk
web :
www.activesport.co.uk
----- Original Message -----
From: Encik Rottybotty
To:
sales@activesport.co.uk
Sent: Friday, September 16, 2011 12:15 PM
Subject: Order z5649x chase up
Hello
I would like to chase up my order. I have allowed 6 working days + your 48 hour quote for dispatch and I have still not received my order. I have been on an internet forum and have found some unsatisfactory feedback from some of your previous customer that does not fill me with positive thoughts regarding my order. I have contacted another retailer and have been quoted that if I place my order on Monday 19.09.11 I will receive my order by Thursday 22.09.11 while also price matching the bike. Please could you chase up my order as I am in mind to cancel it as it has not arrived and the Bike was needed for a competition this weekend.
Order number: z5649x
> Item number Description Qty. Unit price Total price
> > ----------------------------------------------------------------------
> > DMR-BIKE-9S...|DMR Drone Reptoid 9 S...|
Regards
Phil Rowbottom
( my reply to last recieved email )
Hello
My order left THIS week ! , When I placed it Last Monday 05.09.2011 and you fail to advice me of this after a 2 phone calls, One last week advising me that it had already been dispatched and the other this week advising me to be patient with the courier service. UNACCEPTABLE SERVICE AND I FEEL INSULTED !
Please cancel my order and refund my payment , This is truly a terrible customer focus !.
Regarding your statement about negative and positive feedback you have clarified everything Negative stated in reviews onliine , I am always willing to not judge a book by its so called cover but I fail to see any positive customer focus out of this situation and as I result have been left under extreme inconvenience this weekend when I could have ordered somewhere else that would complete a delivery schedule and have the professional curtsey to advice me of any time delays.
I wish you luck with all your future trading ! .
Please acknowledge receipt of this email !
P Rowbottom
