Sorry to be a moan, but don't get anything done at Berkshire Cycles in Crowthorn!
I was staying at a friends near there and planning to go for a ride in the lovely sun and fine countryside. Didn't have the tools to replace my bottom bracket. Took my 1991 Clockwork in, came out missing the silver caps from the black DX cranks and noticed that the arms were now threaded! Asked where the caps had gone, to which I was at first told there were none on the bike, and after much insistence that there were, told that they were busted and in the bin! Not to mention a nice big chip to the paint by the bottom bracket+the bb wasn't sealed flush to the frame. They had not a clue. They were so oafish and dim, that instead of trying to get any sort of discount, I left, fu<king stressing.
Been needing to get that out, and figured this was the place.
Am I overreacting? Should I chill? Shouldn't people try and do their jobs propperly and perhaps well? gripegripegripe......