sjcprojects
Orange 🍊 Fan
Not sure what they meant as its friction but the lever goes all the way back and loosens the cable enough for it to droop considerably.
It sounds to me like the cable for the FD is not tight enough to begin with. Obviously it will have a bit of slack when the lever is all the way forward, but it should only be a bit, not really drooping. It does sound like the LBS you mention didn't really know what they were doing, I have to say...