Recommend a Cannondale headshok service resource

I’m sure you’ll give it a go, but the damper in mine was well a truly stuck and no amount of taping it with a punch was going to budge it. If you decide to buy a castle nut tool you’ll need to check which damper you’ve got as that’ll dictate which tool to use.

Could this be why they’ve got a bad reputation? Without the right tools it’s either impossible or such a horrible experience you don’t want to do it again…

Regular servicing something that needs to be done, therefore you might want to spend a little now to protect your investment.
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