Chopper the ex Copper
Alpinestars Fan
But you're not in the business Mr Flyer, so your Utopian scenario is irrelevant. Where do you think you'll find these hyper intelligence, uber commited staff for what the average bike shop sales assistant gets paid? If the solution were as simple as you claim in your imaginary scenario then we'd all live in a consumer paradise where none of us ever suffer bad service or cause for complaint.