technodup":3prmypm0 said:
Neil":3prmypm0 said:
Perhaps modernisation, perhaps using principles from the business world to streamline and re-engineer process where it helps the SERVICE, but not profit. Better SERVICE.
What if a private enterprise could provide the same service at less cost? Or better service at the same cost? As you say it's the service that matters, not who provides it surely?
That's the problem, though - business, private sector is ruled by cost, budget, profit, KPIs - which is great when you're running a business.
But as many will testify, not so great when you're running a service. That's why you have head teachers and schools obsessed with stats and league tables - police service that has become obsessed with being able to show on paper, sorry, spreadsheet, that they're tough on crime - so you market a crime, setup an automated means of detecting it, along the way subvert some rights, get rid of loads of trafpol, then show on paper how well you're doing. That's why it can be the devil's own job of getting any interest from the police, unless whatever you're reporting is easy to show some resolution.
What you end up with something that's not a service in anything other than notional name - and then you have the people being measured like a business, rather than a service, that simply will be motivated to show how they are meeting their KPIs rather than actually providing a good service.
Think about it in these terms, there's probably an unquantifiable, yet all the same, very real benefit from having bobbies on the beat, showing a regular and clear presence, in attitude of people in society, and preventing crime - yet how do you quantify that on paper? So, OK then, the numbers don't add up - yet we all know that there's some value. So then we get PCSOs - yet the very people who the presence truly affects, are sufficiently clued to realise that this isn't anything like the same deterrent.
Money and business doesn't solve everything. Especially not where services are concerned.
I'm not suggesting they have nothing to learn from the business world - clearly there's always some aspects, in terms of organisation, structure, process, finance that has some cross-over.
However, I'm
convinced that many of the services have been severely damaged - perhaps irreparably - by the political arrogance that they've been subject to.
technodup":3prmypm0 said:
Shit private schools or hospitals wouldn't make money. There's an inherent motive there to drive quality which imo isn't necessarily a bad thing.
I'm not sure that the drive for quality is inherent.
I think meeting KPIs, budgets, and veering off from anything unprofitable is what private sector institutions will do. If quality can be involved, all well and good, but there's a bottom line.
technodup":3prmypm0 said:
I would love the NHS to be dismantled in my lifetime but doubt any government would have the balls despite the improved outcomes other systems provide. For some reason we are wedded to the idea that the state should educate us, care for us, house us and be involved at every level of our lives. Why? They're utterly shit at most of it.
I don't think we are wedded to that idea that the state provides it directly.
I think most in society are supportive of the idea that taxation that provides key / core services for all, can work - no more, no less. Perhaps because some have more foresight / longsight than "I'm alright, Jack", perhaps because of some recognition than if left to purely commerce, then the vulnerable in society (not necessarily the same as the malingering or scrounging) would have no (or at least very poor) access to things we view as essential.
technodup":3prmypm0 said:
(I have a feeling that this mere suggestion might just invoke an outpouring of pro-state dogma equal to any 'business is best' rhetoric...)
I'm far from the state being all important and running everything. What I have learnt, witnessed and realised overly the last couple of decades, though, is that there are some things that business does very well, and there are always things that need to improve, move on, modernise, learn from other rationales. All that said, though, I've learnt that business largely does well at surviving on profit and power - we all need that. What it's crap at, is doing things that aren't easily demonstrated in terms of KPIs, but are more preventative, personable, or equitable to all in society.
technodup":3prmypm0 said:
Neil":3prmypm0 said:
Are there actually many / any job sectors that have any true job security any more?
Civil servants?
When I worked in the public sector, 20 years ago (and I suspect the term civil servant could be applied) my position was no more secure than when I moved to the private sector a few years later - perhaps less so.