Careful packaging seems to be beyond some people doesn't it?
True, the Royal Mail does damage a lot of post/parcels I receive. Today I was handed a pile of soaking letters from the postie who'd been carrying them in his hand during a heavy rain shower. Clever boy, that one. Good job our clients don't mind re-writing cheques because the bank wouldn't have accepted what we received. But the point there is that both ends are willing to accept and move on, and it looks to me like the packaging wasn't up to the job in your case. From experience of eBay and the like, senders don't seem to appreciate the rigours a parcel has to go through to get to your front door.
True, the Royal Mail does damage a lot of post/parcels I receive. Today I was handed a pile of soaking letters from the postie who'd been carrying them in his hand during a heavy rain shower. Clever boy, that one. Good job our clients don't mind re-writing cheques because the bank wouldn't have accepted what we received. But the point there is that both ends are willing to accept and move on, and it looks to me like the packaging wasn't up to the job in your case. From experience of eBay and the like, senders don't seem to appreciate the rigours a parcel has to go through to get to your front door.
