Hi Will,
Here are the photos you have requested of the damage to this frame.
Two Dents one smaller on the left one larger on the right. Clearly rock strikes with dirt in them.
And photos of the the box which was excellently packed by yourself inc foam, cardboard wraps and Bubble wrap.
The inner lid no punctures
base insert..with a puncuture to the far left which doesnt tally to anything in the bottom of the box
even so its not possible to line the puncture to the frame damage......puncture is on pedal image.
even then it would have had to puncture thru the bubble wrap, and then extra protection you added to the BB area, which is undamged and tape is still tight.
so as it would have had to go thru 4 layers of cardboard, 1 of bubble warp and damage the tape. Puntching a hole through everything to not only dent but scratch the frame, in two different places.. I'm really not buying this as courier damage.
So as I paid £700+£15 postage for this, a heavy premium over the average condition rate, for...
Condition is among the best I've seen. Decals are original and I have a spare set too incase you wanted to rub down or polish up the frame.
No real marks to speak of bar some light chain suck on the chainstay. I haven't even cleaned the frame up... 15 mins with a fine Scotchbrite and the metal will look brand new!
No damage or cracks. This is the last titanium model that was offered with the Kona "BB shell" lifetime frame warranty, so that speaks volumes about the quality of this frame.
I would either like a full refund, with courier organised to collect on thursday 29th or serious compensation for the actual value of a dented KK frame.
Thank you.
Chris