Graphics Shack - Retro MTB decals
- Thread starter MikeBee
- Start date
Re: Graphic Shack decals ??
I dont want to start an argument on this, just dont see what these comments add to the "debate". What difference does it make if he had 12000 posts?
I agree, the more choice and people doing this work the better. Your decals look good.
Im sure if this is picked up by a google search that the number of positive comments on this thread will be welcome by the company. And maybe if the poster gets his issues resolved, he could post a pic and comment to say he is happy it has been resolved.
sinnerman":26tfzb4z said:
I dont want to start an argument on this, just dont see what these comments add to the "debate". What difference does it make if he had 12000 posts?
I agree, the more choice and people doing this work the better. Your decals look good.
Im sure if this is picked up by a google search that the number of positive comments on this thread will be welcome by the company. And maybe if the poster gets his issues resolved, he could post a pic and comment to say he is happy it has been resolved.
Re: Graphic Shack decals ??
Coomber in answer to your post, and with respect, if he wanted to get his issue resolved he could, all he had to do was pick up the phone and dial one of the two numbers on the website, and he could have done this a long time ago if he was genuine.
He didnt.
Instead he decided to post slanderous comments, 3 months after he purchased some decals.
He hasnt told the full story.
he hasnt posted any pics.
And im sorry it really does stink, the whole thing.
And to be honest, there is more too this im sure.
I know for "fact", that this could easily have been resolved months ago.
But then i suppose the alterior motive is far more attractive and fun.
And NO the post count makes no difference you are right, i am merely pointing out, the obvious.
Here are some more examples of work done for me, and others care of Graphic shack...., and the full repaint and decals and clear coat on the handle bars and Bullseye cranks took no more than 10 days all thanks to a couple of phone calls with Garry ....
TOP MAN........
coomber":23333dcj said:
Coomber in answer to your post, and with respect, if he wanted to get his issue resolved he could, all he had to do was pick up the phone and dial one of the two numbers on the website, and he could have done this a long time ago if he was genuine.
He didnt.
Instead he decided to post slanderous comments, 3 months after he purchased some decals.
He hasnt told the full story.
he hasnt posted any pics.
And im sorry it really does stink, the whole thing.
And to be honest, there is more too this im sure.
I know for "fact", that this could easily have been resolved months ago.
But then i suppose the alterior motive is far more attractive and fun.
And NO the post count makes no difference you are right, i am merely pointing out, the obvious.
Here are some more examples of work done for me, and others care of Graphic shack...., and the full repaint and decals and clear coat on the handle bars and Bullseye cranks took no more than 10 days all thanks to a couple of phone calls with Garry ....
TOP MAN........ Attachments
Fair enough
Seriously Garry/Sinnerman, I don't understand why you believe there are ulterior motives in all of this. As it seems you are very interested, here are the details you ask for:
1. Decals bought in September together with a Kona t-shirt.
2. T-shirt sent back in September as size too big. All postage paid for. T-shirt delivered in appropriate size.
3. Decals verified in January (yes, my fault for not having looked at them in detail and peeling off the cover film on arrival).
4. Mail sent on 17/01 with 'thickness' issue via ebay
5. Mail received on 17/01 with 'sample' suggestion.
6. Mails sent back to Garry on 17/01, 02/02, 13/02, 22/02 via ebay. One other mail sent approx. 09/02 directly on GraphiShack web.
7. Forum post on the 22/02 and all hell breaks lose.
8. Reply from Garry on 22/02 with a refund for the decals
That's basically it. If your argument revolves around not having phoned directly, then fair enough. At this point I just want to point out that my boss lives and works 2000 miles away. If, let's say, he was trying to get hold of me and sent me 5 emails to which I hadn't replied, I would expect: 1st. a right bollocking from him.
2nd. my immediate response would not be 'well, you should have phoned', as you suggest. Blame culture, to be frank.
If you have sold something over the internet and you have a contact email address, you cannot blame the customer for using this means. If you're too busy, then either don't sell stuff over the internet or at least send a short email saying you are busy and that you'll get in touch when possible. It costs nothing and takes 10 seconds.
I did not want a refund for this, I wanted it sorted it as was suggested in the first place. So, please let me know where I need to send the decals back or if you want them at all. My number is +34913059781
Thats it, I honestly can't be bothered with all this, I really can't understand the situation. Way out of hand.
Seriously Garry/Sinnerman, I don't understand why you believe there are ulterior motives in all of this. As it seems you are very interested, here are the details you ask for:
1. Decals bought in September together with a Kona t-shirt.
2. T-shirt sent back in September as size too big. All postage paid for. T-shirt delivered in appropriate size.
3. Decals verified in January (yes, my fault for not having looked at them in detail and peeling off the cover film on arrival).
4. Mail sent on 17/01 with 'thickness' issue via ebay
5. Mail received on 17/01 with 'sample' suggestion.
6. Mails sent back to Garry on 17/01, 02/02, 13/02, 22/02 via ebay. One other mail sent approx. 09/02 directly on GraphiShack web.
7. Forum post on the 22/02 and all hell breaks lose.
8. Reply from Garry on 22/02 with a refund for the decals
That's basically it. If your argument revolves around not having phoned directly, then fair enough. At this point I just want to point out that my boss lives and works 2000 miles away. If, let's say, he was trying to get hold of me and sent me 5 emails to which I hadn't replied, I would expect: 1st. a right bollocking from him.
2nd. my immediate response would not be 'well, you should have phoned', as you suggest. Blame culture, to be frank.
If you have sold something over the internet and you have a contact email address, you cannot blame the customer for using this means. If you're too busy, then either don't sell stuff over the internet or at least send a short email saying you are busy and that you'll get in touch when possible. It costs nothing and takes 10 seconds.
I did not want a refund for this, I wanted it sorted it as was suggested in the first place. So, please let me know where I need to send the decals back or if you want them at all. My number is +34913059781
Thats it, I honestly can't be bothered with all this, I really can't understand the situation. Way out of hand.
Re: Fair enough
LOL...Well firstly i would like to thank you.
And yes my point as you correctly assumed, was ref "WHY" you couldnt phone the bloke, in the 3 month gap, from you buying them, to you emailing him.... :roll:
And yes to be fair, it does boggle my mind, why you think it O.K, to take your time to post on a thread here with your complaint and yet "not" take the simple route and make a phone call, to the person you feel you have an issue with and resolve the situation with almost immediate effect.
I think that you have clearly demonstrated today, in your response, that "ACTUALLY" Garry at graphic shack is a man of his word, he did sort out your tee-shirt size issue straight away, and regardless of why you never recieved an email response straight away REf your decals, he has "once aware of it", resolved the issue for you, by either replacing decals or/and refunding your money, even after 5 months.... :shock:
Now i dont know about you, and regardless of the mishaps between you, in my book that does show a good level of service, and a want to look after all customers, as any good business should.
I am very pleased you have got this sorted now, and do hope in future you dont leave your concerns over something you have bought for so long, before making a seller aware of your issues, especially when things are so easily resolved, and with nothing more than a little common sense, to do so.
And i would like to "Quote" another Signwriter/decal maker, that supplies the retro bike community here.....Gil_M.
( QUOTE)
I'm never going to be able to please everybody
Some days I will get between 15-20 enquiries plus PM's and trying to tie User names with real names can be a challenge at times
...I do try pretty hard though (QUOTE)
Now i am nothing more than a customer to both, Garry at Graphic shack and Gil_M, i have a massive level of respect for both of these fellas, for what they do and for the effort and time they put into replicating bicycle decals, as far as i am concerned this retro bike community does need these fellas, and of course mistakes will happen, but with a little communication and effort, both will stand by there work, and look after us.
I previously made a comment that no one is infalable, and errors occur from time to time, my pics below are an example of this......and with a little common sense on my part the issue was resolved.
noya":1dur8tkq said:
LOL...Well firstly i would like to thank you.
And yes my point as you correctly assumed, was ref "WHY" you couldnt phone the bloke, in the 3 month gap, from you buying them, to you emailing him.... :roll:
And yes to be fair, it does boggle my mind, why you think it O.K, to take your time to post on a thread here with your complaint and yet "not" take the simple route and make a phone call, to the person you feel you have an issue with and resolve the situation with almost immediate effect.
I think that you have clearly demonstrated today, in your response, that "ACTUALLY" Garry at graphic shack is a man of his word, he did sort out your tee-shirt size issue straight away, and regardless of why you never recieved an email response straight away REf your decals, he has "once aware of it", resolved the issue for you, by either replacing decals or/and refunding your money, even after 5 months.... :shock:
Now i dont know about you, and regardless of the mishaps between you, in my book that does show a good level of service, and a want to look after all customers, as any good business should.
I am very pleased you have got this sorted now, and do hope in future you dont leave your concerns over something you have bought for so long, before making a seller aware of your issues, especially when things are so easily resolved, and with nothing more than a little common sense, to do so.
And i would like to "Quote" another Signwriter/decal maker, that supplies the retro bike community here.....Gil_M.
( QUOTE)
I'm never going to be able to please everybody
Some days I will get between 15-20 enquiries plus PM's and trying to tie User names with real names can be a challenge at times
...I do try pretty hard though (QUOTE)
Now i am nothing more than a customer to both, Garry at Graphic shack and Gil_M, i have a massive level of respect for both of these fellas, for what they do and for the effort and time they put into replicating bicycle decals, as far as i am concerned this retro bike community does need these fellas, and of course mistakes will happen, but with a little communication and effort, both will stand by there work, and look after us.
I previously made a comment that no one is infalable, and errors occur from time to time, my pics below are an example of this......and with a little common sense on my part the issue was resolved.
Attachments
Not wanting to get involved in this but have to admit I have been following it...
Just to clarify on the two Orange decals you have highlighted here, the reason for the two different designs is down to the production method
The only way you will achieve the Black image as a White print would involve screen printing the decal, something I am more than happy to do but sadly due to setting up costs this would make them very costly for small numbers.
This is the reason there is a obvious difference in the two designs, which I would have made the customer aware of before charging or sending the item out
Looks like Carl is trying to compair the two almost against each other which I don't feel the need for and if you want to do that please compare "apples with apples"
Just to clarify on the two Orange decals you have highlighted here, the reason for the two different designs is down to the production method
The only way you will achieve the Black image as a White print would involve screen printing the decal, something I am more than happy to do but sadly due to setting up costs this would make them very costly for small numbers.
This is the reason there is a obvious difference in the two designs, which I would have made the customer aware of before charging or sending the item out
Looks like Carl is trying to compair the two almost against each other which I don't feel the need for and if you want to do that please compare "apples with apples"
gil_m":29bbim1m said:Not wanting to get involved in this but have to admit I have been following it...
Just to clarify on the two Orange decals you have highlighted here, the reason for the two different designs is down to the production method
The only way you will achieve the Black image as a White print would involve screen printing the decal, something I am more than happy to do but sadly due to setting up costs this would make them very costly for small numbers.
This is the reason there is a obvious difference in the two designs, which I would have made the customer aware of before charging or sending the item out
Looks like Carl is trying to compair the two almost against each other which I don't feel the need for and if you want to do that please compare "apples with apples"
Gil i have the utmost respect for you as much as garry, i have spent my hard earned cash with both of you, and will continue to do so.
I have no preference to either of you, i like the rest of the members simply want decals for my bikes.
As for your apples comment, im sure if i put too sign writers in a room together they would argue the toss over the differences in the manufacture of decals, and to be honest i dont really care how its done.
the point i was trying to make is there will always be differences between too peoples sets of decals, some consider right and some consider wrong, and thats the point. everyone is different in how they view something....
And for what its worth, both decals are mine, both stems are mine, and both are fitted to my bikes, i have made no complaints, and am thankful to both of you for the time and effort you put in, for the small level of profit you earn from it.
We would be lost without the pair of you.
Im just sick of seeing threads......one of which is kissing ass, and one of which is kicking ass.
and to be honest as a business man, i really dont think its professional to comment and i really dont see the need for you to do so.
Sometimes mistakes are made, communication isn't as good as it should have been or plain and simple people get confused,We all do it, unlikely not to learn from it
I have to agree the relevance to the join date/amount of posts is important if it looks like they have just joined the site and within thier first few posts seek to destroy a companies or individuals reputation.
Certianly if the posts were an enquiry as to ask if have others have had the same problems and how did they resolve it I could dig that, where it goes all Pete Tong is where it transcends and comes into appearing to try to do nothing more than destruction job on someone. This could be considered even more so in this case as the original thread seemed to die July 2011 only to be brought back to life by noya today
I don't think the forum post on the 22nd all hell breaks loose is correct but more they way you conveyed your complaint about a company many have had very positive outcomes from set a few on edge
Anyway, As you say you have had your refund surely now now the end?
I have to agree the relevance to the join date/amount of posts is important if it looks like they have just joined the site and within thier first few posts seek to destroy a companies or individuals reputation.
Certianly if the posts were an enquiry as to ask if have others have had the same problems and how did they resolve it I could dig that, where it goes all Pete Tong is where it transcends and comes into appearing to try to do nothing more than destruction job on someone. This could be considered even more so in this case as the original thread seemed to die July 2011 only to be brought back to life by noya today
I don't think the forum post on the 22nd all hell breaks loose is correct but more they way you conveyed your complaint about a company many have had very positive outcomes from set a few on edge
Anyway, As you say you have had your refund surely now now the end?
