onegoodbike
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Are you sitting comfortably then i'll begin....
Last weekend i won a bike on ebay, which i promptly paid for via paypal. I heard nothing for a few days then got a message saying the bike would be posted on thursday, so far so good.
On thursday the bike was duly marked as despatched on the ebay sale info, great it's on its way.
This morning (friday) i received a message from the seller stating that he could not post the bike as the parcel was to big (it is still showing as posted on ebay) and when he tried to break the bike down he found that the seatpost was stuck, therefore would i like the stripped off parts at a reduced cost or a full refund, i thanked him for keeping me informed and asked for the full refund.
This afternoon i find that the frame and its component parts are back for sale on ebay, yet i have had no refund, so i think i'm right in saying that they still belong to me. I said as much in an email to the seller and asked if they could refund my money ASAP. Their response was not to worry i'll get my refund in a couple of days!.
Am i alone in find this exasperating?. surely you'd refund the original buyer before readvertising the parts?.
The question i am now asking myself is do i give them the benefit of the doubt, or do i slap the whole sorry case into the laps of the resolution centre right now?.
Your thoughts on this situation will be appreciated, unbelievably i've had issues with 4 of my last 5 ebay purchases!.
Thanks for listening. Matt
Last weekend i won a bike on ebay, which i promptly paid for via paypal. I heard nothing for a few days then got a message saying the bike would be posted on thursday, so far so good.
On thursday the bike was duly marked as despatched on the ebay sale info, great it's on its way.
This morning (friday) i received a message from the seller stating that he could not post the bike as the parcel was to big (it is still showing as posted on ebay) and when he tried to break the bike down he found that the seatpost was stuck, therefore would i like the stripped off parts at a reduced cost or a full refund, i thanked him for keeping me informed and asked for the full refund.
This afternoon i find that the frame and its component parts are back for sale on ebay, yet i have had no refund, so i think i'm right in saying that they still belong to me. I said as much in an email to the seller and asked if they could refund my money ASAP. Their response was not to worry i'll get my refund in a couple of days!.
Am i alone in find this exasperating?. surely you'd refund the original buyer before readvertising the parts?.
The question i am now asking myself is do i give them the benefit of the doubt, or do i slap the whole sorry case into the laps of the resolution centre right now?.
Your thoughts on this situation will be appreciated, unbelievably i've had issues with 4 of my last 5 ebay purchases!.
Thanks for listening. Matt