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I wanted to run a bike shop. heck I even found a nice little place for it but we couldnt make the numbers work and it all fell by the wayside (but not forgotten, its still a possibility).
The 6 months I worked at a busy store, the wages were low, the hours long (definite bending of Sunday/ bank holiday trading) but I liked the job.
We had those 'engineer' customers and it was usually down to me to sort them out with the full backing of the manager if it went tits up. I would carefully say that they were welcome to try elsewhere (a loong trip to find a bike shop with the facilities of ours). They usually came back and were repeat customers because I was capable of talking them round.
I only remember one really daft customer who complained bitterly that another mechanic had replaced his beloved matching Ultegra groupset with a SRAM chain/ cassette despite the fact that they were better and more suited to his needs and quite a bit cheaper.
Another perhaps similar dafty was the guy who commuted on a ss ti track bike to the train station and back - he came in asking for a service and before I'd even quoted him, I said 'I'm going to look for cracks as this frame isnt really suitable for what you are doing' - sure enough, cracks around the BB and headtube - he was angry because this was the second frame that had cracked and that would we help him with the warranty. I told him that we couldnt because he was using the bike for the wrong purpose - 'but it cost £1500 just for the frame, its not fit for purpose, I want my money back' - We said that it was impossible for us to help him with the warranty as it was a TRACK BIKE designed to be ridden around a nice smooth surface not a 20 mile daily trip in the rain and shit 300 days a year. I believe he bought a new bike.
The 6 months I worked at a busy store, the wages were low, the hours long (definite bending of Sunday/ bank holiday trading) but I liked the job.
We had those 'engineer' customers and it was usually down to me to sort them out with the full backing of the manager if it went tits up. I would carefully say that they were welcome to try elsewhere (a loong trip to find a bike shop with the facilities of ours). They usually came back and were repeat customers because I was capable of talking them round.
I only remember one really daft customer who complained bitterly that another mechanic had replaced his beloved matching Ultegra groupset with a SRAM chain/ cassette despite the fact that they were better and more suited to his needs and quite a bit cheaper.
Another perhaps similar dafty was the guy who commuted on a ss ti track bike to the train station and back - he came in asking for a service and before I'd even quoted him, I said 'I'm going to look for cracks as this frame isnt really suitable for what you are doing' - sure enough, cracks around the BB and headtube - he was angry because this was the second frame that had cracked and that would we help him with the warranty. I told him that we couldnt because he was using the bike for the wrong purpose - 'but it cost £1500 just for the frame, its not fit for purpose, I want my money back' - We said that it was impossible for us to help him with the warranty as it was a TRACK BIKE designed to be ridden around a nice smooth surface not a 20 mile daily trip in the rain and shit 300 days a year. I believe he bought a new bike.