Dear Halfords
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Rod_Saetan
Old School Grand Master
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Re:
I believe 'Boardman Elite' are a seperate brand and offer the higher end models to IBDs.
We see a fair number of these bikes, and I agree it's hard to tell people the almost brand new product they just spent a chunk of money (relatively speaking, in most cases) on is a decrepit heap of utter crap and it needs approximately 75% of the initial cost spending on it to try and make it roadworthy, but in my experience they understand if you approach it right. I wouldn't buy one, and we wouldn't sell them, but I can see why they exist, amd it isn't going away.
Anything that gets people riding bikes is great in my opinion, granted this will peturb some people, but no more than the news being filled with 'CYCLIST CRUSHED TO MESSY POOL OF HUMAN PORRIDGE UNDER WHEELS OF MASSIVE DEATH-TRUCK' headlines.
I believe 'Boardman Elite' are a seperate brand and offer the higher end models to IBDs.
We see a fair number of these bikes, and I agree it's hard to tell people the almost brand new product they just spent a chunk of money (relatively speaking, in most cases) on is a decrepit heap of utter crap and it needs approximately 75% of the initial cost spending on it to try and make it roadworthy, but in my experience they understand if you approach it right. I wouldn't buy one, and we wouldn't sell them, but I can see why they exist, amd it isn't going away.
Anything that gets people riding bikes is great in my opinion, granted this will peturb some people, but no more than the news being filled with 'CYCLIST CRUSHED TO MESSY POOL OF HUMAN PORRIDGE UNDER WHEELS OF MASSIVE DEATH-TRUCK' headlines.
I've got to agree regarding the lack of quality bikes by the likes of Halfrauds and although you can curse their cheap and nasty bike range the main issue here is
to many people who are just plain ignorant when it comes down realising that cheap bikes are cheap for a reason and that a minimum spend of £100 on a so called bargain bike is just going to lead to frustration and disinterest due parts failing in next to no time .
Well as far as i'm concerend halfrauds only sell the trash that they do because it's easy money and are not in the slightest bit interestd in creating future cyclist
or even keeping those with a genuine interest in cycling happy as their only goal in life is making a profit but while their are customers out there willing to waste their hard earned on trash then halfrauds will carry on ripping them off .
to many people who are just plain ignorant when it comes down realising that cheap bikes are cheap for a reason and that a minimum spend of £100 on a so called bargain bike is just going to lead to frustration and disinterest due parts failing in next to no time .
Well as far as i'm concerend halfrauds only sell the trash that they do because it's easy money and are not in the slightest bit interestd in creating future cyclist
or even keeping those with a genuine interest in cycling happy as their only goal in life is making a profit but while their are customers out there willing to waste their hard earned on trash then halfrauds will carry on ripping them off .
Re:
Disposable this that and the other is nothing new today - cheap and nasty bikes included, destined to the skip in no time at all.
Surely the majority of customers
actually know this at the time of
purchase?
You wouldn't even entertain the thought of having a cheap
and nasty TV, toaster, lawn mower
repaired so why a POS bike should be is frankly beyond me.
Disposable this that and the other is nothing new today - cheap and nasty bikes included, destined to the skip in no time at all.
Surely the majority of customers
actually know this at the time of
purchase?
You wouldn't even entertain the thought of having a cheap
and nasty TV, toaster, lawn mower
repaired so why a POS bike should be is frankly beyond me.
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Re:
here's the response:-
Thank you for your recent email.
Please note that your comments have been noted and forwarded on to our quality and buying teams for them to view.
It is unlikely that we will stop stocking these bikes as there is a high demand for affordable bikes as you are well aware.
I would like to take this opportunity to thank you for your time.
Kind regards
Simon Mould
Customer Service Advisor
my response:-
the question is not one of affordability, it's a safety issue, you sell unsafe products that are built by either your untrained staff or an untrained customer, how many times i see bikes come through my door with the forks facing backwards, the brakes not working correctly, bolts not tight, you as a company are gambling with the lives of children, that's how serious i think the issue is.
i realise one email from a frustrated mechanic is not going to stop your company selling this rubbish but you should endeavour to make or buy a better product or simply not sell them.
i will be recording photos/videos of your bikes for future reference (more to cover myself for liability having worked on this stuff) and i will send them to as many of the appropriate authorities as possible, British standards, aswel as trading standards as your response tells me that basically you don't care, and i bet this is pretty much the company attitude.
here's the response:-
Thank you for your recent email.
Please note that your comments have been noted and forwarded on to our quality and buying teams for them to view.
It is unlikely that we will stop stocking these bikes as there is a high demand for affordable bikes as you are well aware.
I would like to take this opportunity to thank you for your time.
Kind regards
Simon Mould
Customer Service Advisor
my response:-
the question is not one of affordability, it's a safety issue, you sell unsafe products that are built by either your untrained staff or an untrained customer, how many times i see bikes come through my door with the forks facing backwards, the brakes not working correctly, bolts not tight, you as a company are gambling with the lives of children, that's how serious i think the issue is.
i realise one email from a frustrated mechanic is not going to stop your company selling this rubbish but you should endeavour to make or buy a better product or simply not sell them.
i will be recording photos/videos of your bikes for future reference (more to cover myself for liability having worked on this stuff) and i will send them to as many of the appropriate authorities as possible, British standards, aswel as trading standards as your response tells me that basically you don't care, and i bet this is pretty much the company attitude.
Re:
I always go to the top when I am not getting any sense from a company.
I'd suggest having a go at finding Jill McDonald's contact details.
http://www.halfordscompany.com/investor ... /the-board
I always go to the top when I am not getting any sense from a company.
I'd suggest having a go at finding Jill McDonald's contact details.
http://www.halfordscompany.com/investor ... /the-board
