Computer help needed

[dyna-ti]

I get a complete system crash when attempting to play any youtube vids.

I thought it was Adobe flash player so i uninstalled that. I went back into you tube and it ran a vid then crashed again.I was expecting when going back to you tube for it to say ' No player installed' but it didnt, it ran the vid and only the 2nd one that it crashed
So how can it play the vids without a flash player ??

Its only in the last week or two that any vid makes the system crash.


System resore couldnt be completed due to the security softwear so ill have to disable that and run it again



Annoying

Any ideas??

 

[mrcpea]

Have you tried a different web browser?

 

[highlandsflyer]

What colour is your computer..?

 

[ajm]

It could be that you actually have a hardware problem as playing videos will make several bits work harder than most other things you use your PC for.

When you say complete system crash - does the machine lock up solid? Or reboot?

 

[dyna-ti]

It could be that you actually have a hardware problem as playing videos will make several bits work harder than most other things you use your PC for.

When you say complete system crash - does the machine lock up solid? Or reboot?

Should start off saying its Chrome im using.

Complete,no button works, and only a restart with sort it.
Vid starts to play, then buffers, then the computer crashes to a black screen.

Ive uninstalled the flash player called adobe but found it still ran vids. As suggested i checked it in another browser(firefox) to find that was looking for a flash player ,meaning the adobe one i uninstalled was defaulted to firefox and meaning that chrome flash player was not adobe as i thought but instead its RealPlayer and its bundled into chrome as its default :?
What is odd though was when i ran the vid in firefox and it came up as No flash etc but i played it anyway to see what would happen and it went to buffering>freeze>crash. I would assume that it used realplayer or attempted to :?

Knowing that chrome is defaulted with realplayer, i unchecked Hardware Acceleration from the settings ,which seems to have done the trick for now :?
Im pretty sure it will surface again so ill maybe think of removing it entirely and trying something else.

 

[FluffyChicken]

Chrome (and IE now) use their own built in Flash player.
that's why you can still play them.

The plugin you are installing/uninstalling has no effect.


I would remove realplayer the instant I know I have no need for it. But that is personal preference.
Though it shouldn't be playing your flash (like I said it's built in to Chrome and IE)

 

[FluffyChicken]

this might be useful.
https://support.google.com/chrome/answe ... 6?hl=en-GB

 

[legrandefromage]

My computer went through an update last night that left it as if the hdd had failed. It took a while to get the thing running again.

Could be related? Go back to an earlier starter point?

 

[rosstheboss]

My computer went through an update last night that left it as if the hdd had failed. It took a while to get the thing running again.

Could be related? Go back to an earlier starter point?

Yes, I had this, thought my year old laptop was dying, went to checkdisk and everything!

To the OP - do you play games or other graphics/video heavy things? Does it do the same if you do? Could be the graphics card on the way if it does... Also might be worth checking the vents for cleaning, amazing how laptops can suck crap up and how quickly it overheats and damages them

 

[Elysarian]

Could be anything really, does sound like it might be hardware though.

Personally I'd start with by checking every driver is up to date then move onto other diagnostics:

Make sure everything is seated properly in its slot on the motherboard - RAM, any add-in cards such as gfx, all power and data plugs (I've had random lockups from a badly seated power connector before now)

RAM (Assuming you have more than one stick in there) - pull one at a time out and try to play videos, if it works then you have a bad stick.

gfx card is a little trickier to troubleshoot as you'd have to substitute a known good one for the one in there at the moment.

power supply problems are also a candidate (one of the supply lines could be dipping when the system is under stress and upsetting the CPU) - again, you'd need a known good unit to test for this.