Why do i always get damaged bikes off ebay, had enough

16 inch animal frame by proflex, hairline crack 1 inch long. was just gonne sell rear end parts and put frame in a pile to weigh in
 
its the joy of buying secondhand stuff to, i think some cases are the seller has no idea, then theres the con men who just sell because its broken
 
I've just bought a set of wheels that I was going to put slicks on and use as a road pair. They were described as used, but both have knackered hubs. Rims are fine though and they were crazy cheap, so I'll just have to see if I can fix them up.
 
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It is a real bummer when you get this kind of thing , i recently bought a set of Manitous that looked great in the picture but both adjusters have been butchered with grips , the rebound adjuster missing and marks on the back of the yoke where some muppet has bashed the headset lower race off , bought an lx chainset which again had been hammered off and one taper was knackered . guess i should be thankfull its not a frame , you must be gutted with the Pro flex that really sucks .
Paul.
 
You need to cover your own butt when buying stuff off ebay or any forum and don't part with your money till you are fully satisfied that you know what you are getting.

You can ask as many questions, within reason, after you win the auction as long as it's your intention to pay the price you bid when you have ensured the item is as described, that's only fair to the seller.
Be friendly, open and reasonable in your requests to the seller. Most of them are OK and I've never come across one that won't answer a couple of reasonable questions.

When I buy stuff of ebay I get them to answer the question:

Is there any damage or any faults with the xxxxx that you haven't told me about?

I always do this with a bike, frame or set of wheels or large item after I win the auction and before I pay up. If they don't answer then I refuse to pay till they do. If they answer then I pay as soon as I get the reply I'm happy with. This focuses their mind as they want to get the money as quick as possible. It's not illegal and you are well within your rights to ask before you pay regardless of what people may say.

When it turns up take a few photos of the box before opening it, it takes seconds to cover your butt, as they can't pull the damaged in transit stunt if the box is good. If the box is damaged then I make a note on the couriers sheet that it is.

If it's faulty or not as described I insist on them paying the return postage and issue a full refund, If they are from the UK you can do them for misrepresentation and you shouldn't have to be penalised if the item is genuinely damaged or misdescribed when you get it.

Raise the case with paypal and not ebay as paypal has a lot more clout than ebay does, even though they are the same company.

However, there are plenty of genuine and honest people selling stuff and sometimes they are mum and dad clearing the garage, so they get the benefit of the doubt initially, unless they prove to be dickheads trying it on.

There are unfortunately plenty of rip off merchants on ebay and you can spot them easy enough as they are either pushy for payment the instant the auction ends or they get really angry very quickly.

Iv'e had plenty grief for saying this before, but you need to make 110% sure that you are going to receive what you think you've bought. If you need more photographs, get them.

If I'm selling stuff;

If it's broken, damaged or no good I sling it in the bin and don't try to sell it.
 
The only problem with bikes I've had on eBay was a Dawes Super Galaxy touring frame which the ad said was in excellent condition with no problems what so ever, well when it arrived, yes it was in excellent condition (my husband uses his tourer for commuting to work so needs panniers on it) what was wrong was it had a stuck seatpost, not too much of a problem, but in the rack braze on there was a bolt still in it that had sheared off leaving mm's to grip onto, I don't know how they did it but the not so local LBS managed to get it out :shock: so alls well that ends well.

I do myself always try to make sure, whether on eBay or here, to give a good description of all problems be there any, no complaints yet :D touch wood

Alison
 
I bought this reynolds 753 peugeot race frame last week, confirmed with the seller by pm that is was ok, then when it arrived the stem was stuck. So i cut it out and started removing the suck bit with caustic soda from he forks.

Then, later on i noticed the drive side seat stay was bent in. So that the OLN was 9mm too slim. After a few messages back and forth to the seller, i accepted 2/3 refund. He argued that since i couldn't return it its original condition i wasn't due a refund. Fair enough i guess, you live and learn.

But i am now stuck with a visual reminder every time i go into the shed. What do i do with a bent frame that cost me £50?
 
I did sell once some road STI's, Ultegra ones, I had checked them and they seamed to click back and forth perfectly fine, I sent them off and the chap responded saying one side did not work, I offered a full refund including all postage costs, even his return posting, he said he'd rather take a 50% refund which I honoured. I'm by no means suggesting anyone on here has not been sold duff goods, but I did wonder if this particular chap was in reality totally happy with the STI's but just thought he could get half his money back by pretending one didn't work.

I guess eBay can be a risk both ends of the business.

Alison
 
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