Velodrome shop

[dieselfanman]

Ok, so I ordered a new square taper bottom bracket for my proflex 552 from http://www.velodromeshop.net/

I needed a 118mm version asap. I ordered their Track Elite bottom bracket with the following spec -

'Handmade by our award winning technicians, using high quality polished Alloy Cups from Acor with a Hollow Cromoly Axle by FSA and sealed Ceramicspeed cartridge bearings'

What I received yesterday has a cheap solid steel axle with VP bearings.

I emailed them this morning at 10 am to tell them they had sent the wrong item.

I got an email back at 16:00 stating 'You have received the correct Bottom Bracket, should you not be happy with the product that you have received, we accept Returns under the conditions of our Returns Policy - http://www.velodromeshop.net/index.php? ... d=Returns'

?? I know the difference between a solid and hollow axle! I've emailed back with photos of the bottom bracket. Their returns policy states I have to pay the postage costs to send it back. In the email I have told I won't pay because it was their mistake. I've asked for the correct item or a refund of the difference between their standard square taper bottom bracket.

If they won't do either I'll contact my credit card company for a full refund.

Now waiting to hear back. Has anyone else on here used this place? and how did you get on?

 

[dieselfanman]

Re:

They've now emailed back with -

'The product is definitely the Elite version, however I can refund you the £10 difference between the Elite and Standard versions of the Velodrome Shop Bottom Bracket if this is acceptable?'

Why would they offer a refund if it was the correct item??

I replied with 'The item I have received does not match the description on your web site and so is not what I thought I was paying for, so either the item is wrong or the description is wrong'.

I'm going to take the refund and chuck the bb they've sent me on the bike and hope it's strong enough, rather than pay to return it.

I've since found many terrible reviews of this place like this http://www.lfgss.com/thread77186.html

I won't use them again even though I got a refund as they don't appear to know what they're selling.

 

[hamster]

Remind them of the Sale of Goods Act and Distance Selling Regulations.