August Bicycles
Retro Guru
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I'm a full-time self-employed custom framebuilder that started out as a wheelbuilder. I help where I can, am known to be a good source of support and advice and do whatever I can in-house, including tool calibration, maintenance etc so I know how much that equates to in terms of time and cost. And anyone charging money for a service, in any respect, should have the relevant insurance. That's just basic common sense and consumer protection.Why not calibrate your own tools by building a tensionmeter calibration jig and using precision ground measures to check DTI's, micrometers and verniers?. Save yourself time and money and the need to double up on tools you send out for cal.
Insurance shouldn't be hanging on you having to use a third party service as if you do it right an engineer paid for by an insurance company will find your tooling to be well within acceptable limits, for wheelbuilding. This isn't nano tech we are dealing with here.
Also; why on earth are you playing email tennis?
If somebody asks you to build 12 spoke wheels and in the next email you find out they are 20 stone and 'send it' off piste then you just say no and tell them what you think they should have. If they dont accept you have done you a favour and you move on to the next person.
Same applies to people who want to argue about heads in/out, crosses and d/s or nds radial. You should know what works and be confident telling someone what you think. If they dont accept then move on.
It is always worth keeping an open mind to what someone says, as they might actually be right, but if you have been doing this for a long time you know what works.
Nothing about building a bicycle wheel should take 10-20 emails/phonecalls. That is absolute madness and you have just told everyone that a client might have to pay for all the time you spend faffing about with other clients.
I would take a guess, based on my experience, that a good portion of the people who want to play text tennis don't end up buying any product. They are timewasters born to suck the last drop of desire out of the self employed and as soon as they are identified contact should cease.
I also agree. It should not take 20 emails to sort anything. If you could put the word out, that would save me and my wife a lot of admin! When my wife has tried to cull the lengthy and unnecessary conversations, she has been accused of being curt or even rude (she never is). These examples are generally newer cyclists who don't know what they need, what is viable and the new 'standards' on offer, in conjunction with an aesthetic they like or something they read about. We try to be patient and informative and that's what tends to turn a one-time customer into a repeat buyer or even a friend.
I think I'll bow out of this conversation as I'm being misconstrued, most likely unintentionally and I don't want to get into a game of forum tennis! But again, I applaud everyone doing their own wheels. It is NOT a dark art, it's just a skill that can be learnt, like almost anything.