From my limited dealings which has mainly been through email they are always prompt and friendly.
They are expensive for some things but they don't hide the prices like some, the prices are all on the website, the same as ordering a bike search, the price is on the description. They get a lot of requests from what I was told so I suppose time is money and someone has to go searching.
The decals when I got my green KOM repainted, not by Mercian I might add, were very expensive. It was almost £50 for head, downtube and seattube decals, I thought Wow! that's dear considering if you get a Mercian repaint they are £25 but then I noticed it is also £25 to apply the decals. Swings and roundabouts.
Jamie
They are expensive for some things but they don't hide the prices like some, the prices are all on the website, the same as ordering a bike search, the price is on the description. They get a lot of requests from what I was told so I suppose time is money and someone has to go searching.
The decals when I got my green KOM repainted, not by Mercian I might add, were very expensive. It was almost £50 for head, downtube and seattube decals, I thought Wow! that's dear considering if you get a Mercian repaint they are £25 but then I noticed it is also £25 to apply the decals. Swings and roundabouts.
Jamie