Just brought these and oww yeah ebay problem am i wrong

[jonnugget69]

You can leave detailed ratings and rate the transaction out of 5 on postage costs, speed, item as described etc.

You can also leave neutral feedback.

Ultimately you should rate the transaction honestly. If the item is not as described, shoddily packed etc then his feedback deserves to
Take the hit. That's what it is for.

If he had said - I used them on a muddy ride and they are full of grit but will clean up fine - then you would have known what you were getting.

My feeling is that he hasn't described them like that on purpose to attract more money. This is a bit naughty and he deserves a knock on his feedback.

As for postage. My view is that you just add this to the cost of the deal in totality. The actual cost is a bit irrelevant. If you don't get the service you paid for then you have recourse to complain.

In my experience eBay / paypal are very good at supporting the buyer as it
Protects their commercial interests.

 

[Neil]

i think that if you are unhappy enough to want to leave negative feedback you should have asked for a full refund and returned them. if he refused then launch a paypal dispute. it would have been guaranteed in your favour.

Everything is more straightforward with hindsight, though.

Personally, I feel many are too sensitive and emotional about negative feedback - if people are that bothered, they should be more bothered up front.

i sell a fair bit on ebay and it really annoys me when people complain but when I offer a full refund they actually want to keep the stuff. So it cant have been that bad.

Well you may always get chancers who want their cake and eat it (never understood that saying...), but all the same, sometimes people are genuinely not happy (and for good reason) with what they've been sent, but maybe don't want all the hassle of having to reverse everything - and then there's always the tricky issue of who pays return postage.

as for the postage, he clearly stated what it was - dont see you have any grounds for complaint really

Here's the thing, though - you buy something - described as new, think it's going to be pristine, postage on the high side, but for something good, that's new, you think it will be packed nice and cleanly, so you accept it as reasonable.

Then when it turns up, it's not new, it's been used, is dirty, and packed in dirty packaging. That high cost of postage that you thought was going to get your nice, shiny item, all of sudden looks to be a bit, well, steep, given what's gone into it - that's fair comment, too.

 

[highlandsflyer]

I would track him down and slay him in the road.

Seriously though, wait for him to send you the cables and if he doesn't do that tout de suite open a dispute for seller non performance, based on the cables. Push for a partial refund, fifteen quid off for your inconvenience sounds about right.

On the issue of postage, yes it was stated as £7.50 'economy' but you have every right to expect properly packaged goods at that price.

I keep all my boxes from goods so I have suitable packing for sending things, it is not difficult to clean bubble wrap anyway. No excuses for dirty or inadequate packaging.

The crap about his girlfriend having to drive to the post office, blah, blah is nothing more than we all have to do. He states 6-8 working days for delivery, this allows plenty of time for combining a visit to the post office with other things.

Like I say, ask him for a partial refund and see if he bites, if he does give him feedback based on the final outcome and that is it sorted.

Not really worth getting fizzed about.

 

[azaro]

One point - i think I would have questioned before bidding - how can he describe them as new then go on to say that they have been used once?Therefore, they are not new - total contradiction!

The whole P & P issue is unfortunate - you agree to the cost by bidding - however,you are entitled to expect decent packaging for that price.

I would leave negative feedback regarding the item in this instance as they are not as described.

 

[cannondale king]

One point - i think I would have questioned before bidding - how can he describe them as new then go on to say that they have been used once?Therefore, they are not new - total contradiction!

The whole P & P issue is unfortunate - you agree to the cost by bidding - however,you are entitled to expect decent packaging for that price.

I would leave negative feedback regarding the item in this instance as they are not as described.

i would have thought new used once was fitted then removed not more than indexed il wait for the cables if they dont come il go for a partial claim and if he gets rude or funny il neg simple and sorted

 

[azaro]

One point - i think I would have questioned before bidding - how can he describe them as new then go on to say that they have been used once?Therefore, they are not new - total contradiction!

The whole P & P issue is unfortunate - you agree to the cost by bidding - however,you are entitled to expect decent packaging for that price.

I would leave negative feedback regarding the item in this instance as they are not as described.

I would have thought new used oncewas fitted then removed not more than indexed il wait for the cables if they dont come il go for a partial claim and if he gets rude or funny il neg simple and sorted

He does state new then says used for one ride,therefore IMO not new. Fitted then removed, fair enough - I could accept that as new, but not if used for a ride!

 

[We_are_Stevo]

In all due fairness to the seller he hasn't actually described them as 'New' in the information he typed into his listing;

They may well be in the 'New' catagory in the 'Item specifics' section but you have to weigh that up against the descrition as 'Used once' in the listing, which could mean anything - for all you know he may well have just completed a Lands End to John O' Groats charity ride!

Then you should Google the item and see what other suppliers are selling them at - the cheapest I found just now was SJS Cycles at £139.99 plus P&P - and decide if the saving is worth the risk; item you want at a significantly cheaper price versus reliable Dealer with Manufaturers guarantee??

At least there were good quality photo's so you could see what you were bidding on - a used pair of shifters with no original packaging...

With regards to the Postage costs it quite clearly states '£7.50 - Economy Delivery' with an estimated delivery within 6-8 working days, which for a start tells you he isn't sending them by Special Delivery.

Also, the postage costs are not just what the delivery agent charges to bring to your doorstep - you have to consider the sellers time, costs involved in packaging (at least an oily piece of bubble wrap is going to protect them and keep out any damp...) and any other costs involved.

If you don't like the Postage costs, don't bid!

Having won the item you were bidding on and received something you weren't happy with you had two choices; contact the seller, tell him you weren't happy and would like to return them - if he refused you would have had a case to take up with eBay itself; or keep them, clean them up (as you did) and when you find out they work perfectly okay (as you did) be happy that you have the shifters on your bike you wanted and saved around £50 on the price of a brand new set from a Dealer.

I recently won some 7-Speed LX combined shifters/levers for a reasonably low price that had a glowing description and good quality photo's in the listing, and when they arrived did indeed look the part. However, when I came to fit them it was virtually impossible to change any of the gears effectively! I stripped and cleaned them, put them back together and refitted them and waadayaknow? They work perfectly.

I was perfectly aware they were 'x' number of years old, had probably be lying in a box of bits in his shed for years and there was obviously a good reason he didn't want them any more. I took a chance, paid the price, did the work and got what I wanted - job done.

Nothing you have described in this thread warrants sarcastic communications or negative Feedback on your part - the emotive indignation from others in support of your stance won't have helped your frame of mind but I wouldn't mind betting that you're perfectly happy with your pretty shifters when you're out on the bike with your contemporaries?

 

[DeletedUser006]

CK - I would dispute if you are unhappy with the item and certainy the postage at £7.50 should have been SD....

Ebay is a pain now, I dont sell on ebay any more, me as a seller I would state the postage and the type of service, I even refund any difference so it actually costs the buyer the PO rate I get charged. Some people still moan at postage costs which I dont understand even though I refund the difference or absorb the cost myself when I'm under :roll:

The final nail in the coffin was a seller who said didnt recieve an item I sent via recorded, disputed through paypal and left me without the item and the £25 it sold for, Royal Mail didnt gove a stuff saying that recorded is not tracking and SD should be used :evil: not happy selling on ebay anymore. The buyer was someone with 2 feedback but obviously a lot of ebay experience :roll:

Evil bay for sure....

 

[dyna-ti]

...

 

[highlandsflyer]

To be fair, we have been divorced now for three years. Why on earth are you still trying to force your red annoyed bits on me?