I know! mind you when I worked there I used to do similar:
" No, sorry, they won't let us sell xxxx, try Harry Hall..."
I'd still do it if I still worked there, but they do an awful lot better than we could back then: just getting some tools out of head office was like the bloody Crystal Maze, or some kind of horrifying logic puzzle:
"Why do you want a headset press?"
"So we can fit headsets to customer's bikes"
"But...*consults sales records* you don't hardly ever do ..er...what do you call them..Headset repairs..."
"That's because we don't have the right tools, if we had the right tools we could do loads"
"But you don't hardly ever do..." etc.
Repeat on infinite loop until clinically insane or you bugger off to work for BT for double the salary while your store manager tries to tell you that BT were less stable than Halfords and double the salary is not a big deal...
Mutter
Grump.