grey-beard
Orange 🍊 Fan
You got a picture of the chainset/setup? With it being a conversion i'm going to have a punt that the chainline is off, possibly by a long way - if the chain is being forced to run sideways by a lot then it will come off a lot, even on a narrow-wide ring. What chainring are you running - do you happen to know what chain (width) it's designed for?I should have said, it's actually an ebike conversion, so it's a single narrow wide chainring and yes, that's where it's coming off. Very annoying.
I suppose the narrow wide system works better with a narrower chain, like 10 speed or more, this is only 7 speed. But I think spring tension is a major factor, or lack of it.