Rebikecumbria
Retro Guru
i can see what your saying but we did include pics of the very slight ding in the original ad' even tho it was very hard to get the right angle to show it we managedBut you forget that sellers also lie. (Not saying you have) about the size of damage.
Walk yourself in your head through the process if you find apparent damage on a newly purchased frame as a buyer. Also one which is slightly “off”
You notice the crease (not knowing its factory) …. He fires up his laptop and reads the advert and looks at pics again. You mention the seatstay damage but no pics of that area. He also now starts thinking the chainstay clearance is also an issue too.
He then sends the initial message which you reply with no actual physical proof of what you claim. EBay will side with him if that initial message isn’t convincing enough if you are a business.
You need to lay it out clearly that those items are factory clearance and include pics of others. Then highlight that you were referring to a different area of damage which just happens to be on the seatstay too which has created the confusion.
it was clearly expressed in the advert as well
he also sent us an offer and we reduced it quite a lot which had nothing to do with the slight ding jsut it had been sat around for a while and manager was in a good mood that day
good point tho should have sent pictures of same year r700s as a reference