mechagouki
Senior Retro Guru
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I just wanted to say a public thank-you to the guys at DMR, I was reassembling my Trailstar recently and found I had lost the steerer clamp thingy from my Headstock stem. I emailed DMR (not hoping for much, the stem is no longer made/sold) and got a fast response from a guy names Olly. A couple more emails and a new part is on it's way to me FOC, not even a charge to cover shipping to Canada!
Outstanding customer service deserves to be shouted about, I hope DMR continue to go from strength to strength.
Outstanding customer service deserves to be shouted about, I hope DMR continue to go from strength to strength.