i have not ordered dirctly from them but have bee in contact with the quite a few times. (about some derrialleur parts which they do not carry anymore by the way)
Paul is a great guy.
I think it is soooooo cool that someone like paul,.which is still a rather big name in the retro mtb world, answers the email himself
To be honest, i order my Paul stuff at Aspire Velotech, also some great service .
They shipped me the goods in a nameless envelope so i had not to pay any import duty