Mavic sent me a new Mavic 316 free of charge !

[ibbz]

Re:

I believe I contacted them on their website and I received a response from their UK customer service consumerservice-uk-en@mavic.com

And it was a Ben I dealt with

 

[mattr]

Sounds like the importer then.
(Which appears to be Madison these days.)

 

[ishaw]

Re:

I was dealing with mavic directly, not the importer.

 

[dyna-ti]

Mavic. Now inundated with begging letters

 

[ibbz]

Re:

I dealt with Mavic directly too - there was no sign of Madison on the emails - just Mavic logos and pictures and Mavic email address

 

[mattr]

Uk customer service is almost certainly Madison. Even if they are dressed up with mavic logos.

Used to be chickens.