Head tube reaming on a new frame

Given this is on-topic:

We ordered in an Enigma ti frame for a custom build - I had persuaded the customer that it was the one to go for.
When we got it, weeks late, the welds were all a bit scruffy and the head tube wasn't reamed.

A hope headset definitely wasn't going to fit, even with Fairlight's hammer!🤣

Our reamer wasn't up to a decent cut into Ti, so a colleague rode down to argos and they reamed it for us, £40iirc, it wasn't just a quick tidy - the tube ID was just plain wrong!
I suggested enigma paid that cost, we'd live with the hour taken, but they didn't offer us anything.

They did say their ti welder had left and the new guy was getting up to speed🙄

Last frame i bought off them.
Can't say I've done much recommending either.
 
My enigma is very good quality wise and I’ve found them great to deal with. But I’ve also heard a few bad stories about them too.

It puzzles me why these relatively small companies don’t go above and beyond for every customer as that is what will make or break their brand. Middle aged cyclists are fairly loyal to brands so if they treated you right with the first one , it’s likely you’d return.
 
Not heard great things about Enigma myself. Welds are one, if not the, selling point of a titanium frame and done right are gorgeous. I saw a frame repair done by a known builder, who may not of specialized in ti frames, that was like someone had filled bagpipes with a load of silver custard and played into the new year.
It was shocking. I think it may have been Vernon Barker, or someone he got to do it. There was definitely a link to him with the repair job.
 
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