Re:
Hi
Your response does confirm the lack of competence I've experienced but not much more.
Having physically received some non bib shorts after paying for an item advertised as bib shorts I am aware that the item was incorrectly named.
Although I appreciate your candour direction as how to return the item might be useful.
I'll leave that with you whilst not ruling the possibility your next response might, simply, confirm Royal Mail where engaged to deliver the parcel or the packaging shouldn't be used as a toy (or bib shorts).
Let's join hands an see what happens next...
Rgds
Will
Will Winfield
On 17 Apr 2014, at 16:01, J E James Customer Services <support@jejamescycles.co.uk> wrote:
Hi,
Unfortunately we have incorrectly named the item. They are in fact shorts, not bib shorts
Regards
Matthew Johnson
Web Communications
The Old Fire Station
Erskine Road
Rotherham
S65 1RF
Tel: 01709 538374
(Mon to Fri 9am to 5.30pm)
Please use email outside these times
email:
support@jejamescycles.co.uk
web:
www.jejamescycles.co.uk
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From: Will Winfield
Sent: 16 April 2014 18:30
To: J E James Customer Services
Subject: Fwd: Order Acknowledgement - JE James Cycles
Hi ya
Just received the shorts and they aren't bib shorts as advertised?
Just shorts.
They are clearly listed as:
Kona Bib Short Black Team 2003
And the advert says non bib short pictured which implies the picture is wrong but the item is bibed.
Have you sent the wrong item or is the avert incorrect?
Cheers
Will
Will Winfield
Begin forwarded message:
From:
support@jejamescycles.co.uk
Date: 13 April 2014 08:33:47 BST
To: wwc
Subject: Order Acknowledgement - JE James Cycles
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Thank you for your order.
Please note this is only an acknowledgement of receipt of your order, which will need to be processed by our mail order team.
Order Reference Number: DG-0413-1661884
Order Details
Received at 8:33am on Sunday 13th April, 2014.
Item Ref.
Item Name
Style
Quantity
Price
10038659
Kona Bib Short Black Team 2003
Clothing Colour : Blk
Clothing sizes : XL
1
£14.99
10036315
GT85 Spray Lubricant with PTFE 400ml
Size General : `One Size
Weight : 400ml
1
£3.45
Your total before shipping is:
£18.44
Shipping Address
Courier Service Selected
Delivery Cost
Mr Will Winfield
Paxford
Chipping Campden
GLOUS
United Kingdom (excl. Channel Islands)
Free Post
